The Bowery Presents FAQ

Where are the clubs located?
Click here for directions

How can I get tickets to a Bowery Presents show?
You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the Ticketmaster site. Purchase over the phone by calling Ticketmaster at 800-745-3000. Tickets to all clubs and some Bowery Presents shows are sold at the Mercury Lounge and Music Hall of Williamsburg box offices free of service charges. (Mercury Lounge, Tuesday through Saturday, noon to 6 p.m.; Music Hall of Williamsburg, Saturday only, 11 a.m. to 6 p.m.) Both box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only). Tickets to Bowery Presents shows in reserved-seating venues (Apollo Theater, Madison Square Garden, United Palace, etc.) are available at each venue’s box office and are not sold at Mercury Lounge or Music Hall of Williamsburg. If you’re unsure, please call the box office to inquire whether tickets are being sold there (212-260-4700).

FYI: We do NOT sell any print-at-home tickets for any Mercury Lounge shows. So if someone offers to sell you a print-at-home ticket, it is definitely fake.

• If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketmaster. Please note openers are always subject to change.

• What are my payment options in the venue?
Cash is king, but we also accept American Express, MasterCard and Visa. We have ATMs on-site at all of our locations. Mercury Lounge and Music Hall of Williamsburg box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only).

• How old do I have to be to get into the club?
All Mercury Lounge shows are 21+ and require a government-issued photo ID or passport to enter. Security is present at all shows to verify your age.

• My friend and I just started a band, how can I get us a show booked at a Bowery Presents club?
Click here.

• Do your clubs have seats?
Mercury Lounge has very limited seating in the live room. There are benches along the walls, but you’ll want to stand—it’s a rock show, right?

• Do I need to bring ID?
Of course you do! Government-issued photo ID is required for entry to all shows.

• Do you serve cheese fries at any of your venues?
No, but Terminal 5 features a rotating group of restaurants that provide food, so feel free to arrive hungry.

• What are the usual set times?
Show generally begin one hour after doors open. One to three support acts usually precede the headliner. For set times, call the box office (212-260-4700) during business hours on the day of the show.

• What kind of drinks do you have?
We have a full bar in each venue, with plenty of H20 and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ales you.

• I have a blog. Do I count as press?
Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.

• Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you were on any of the Yankees’ championship rosters.

• Can you give me the contact of someone at the label?
Unfortunately, we cannot give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet. Ask Jim Glancy.

• Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show. You can bring a nonprofessional camera to most shows, and you can inquire about the photo policy at the door or call 212-260-4700 on the day of show. If you are Mick Rock, please send us copies.

• Do you have a coat check?
Yes, but it’s only open on Friday and Saturday nights as well as select sold-out shows midweek. You can call the box office (212-260-4700) to check if it will be open on any specific non-weekend night. The coat check costs $2 per item. Remember: Don’t lose your coat-check ticket! If you do, you’ll have to wait until the very end of the night to get your items back. You can take a photo of your ticket on your phone just in case.

Pues-je fumer dans le club?
Sorry, there is no smoking in any of our clubs. However, there is an outdoor smoking section at Mercury Lounge.

• Is there re-entry?
Absolutely not! There is no re-entry to all clubs and all exits are final, (excluding the smoking area).

• Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please visit for more information.

• Do you have an internship program?
Yes we do. See Internship for information.

• Where do I park?
There is no designated parking at Mercury Lounge, but there is ample street parking in the neighborhood and a parking garage located directly behind Mercury Lounge, on Essex Street. And you can always go green and take the subway.

• Other Mercury Lounge Rules and FAQs
We do NOT sell any print at home tickets. If someone offers to sell you a print at home ticket, it is definitely fake.
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
No flyers, stickers, handbills.
You will be ejected for throwing ANYTHING.
If you lose an item at a show, please call 212-260-4700 the following day.
All shows are general admission.
No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
Handicapped seating is available. Arrive 15 minutes before doors open.
You must show proof of age by government-issued photo ID and get a wristband to be served at the bar.